EXCHANGES AND RETURNS

If your new gear doesn’t fit, need a different size, or if your purchase didn't work out, just follow the link below to initiate a return or exchange.

Click here to start a return or exchange. 

If you purchased the $1.98 free returns for store credit or exchanges at the original time of checkout, there is no cost to return the package. A pre-paid label will be available through our returns center. If you did not purchase the $1.98 free returns for store credit or exchanges at the original time of checkout, you will be able to purchase a discounted return label at the end of the return portal. 

EXCHANGE/RETURN ELIGIBILITY:

- All items must be in unworn, unwashed, and new condition with original tags attached.

- Exchanges and returns are accepted within 30 days of the original order delivery date (as indicated by the tracking number). 

- Any signs of damage, usage, washing, sweat stains, stretching, body odor, deodorant stains, fragrance, pet hair, etc. will disqualify an item for refund or exchange. (We’re experts in our gear and we work with it everyday. We know when a hoodie has been through a rinse cycle or when you’ve been cuddled by a husky). 

- Please return items in the provided clear bag or something similar (and folded nicely) to ensure the life of the product while in transit. 

- Stickers and Clearance (final sale/discounted) items are not eligible for an exchange, return, or refund. 

- We reserve the right to adjust returns if original items are not received in new condition.

- We do not refund the original shipping charge.

- We do not accept items to be exchanged that were already previously exchanged.

RECEIVED CONUNDRUM GEAR AS A GIFT BUT NEED TO EXCHANGE FOR A DIFFERENT SIZE?

Gift exchanges are available here. If you have any questions, please reach out to us at info@conundrumoutfitters.com.

RECEIVED AN INCORRECT ITEM?

Sorry about that! We only employ humans and humans make mistakes here and there. To initiate a replacement, please go to our returns portal here and include a clear photo showing the incorrect item. Incorrect item claims must be made within 30 days of the order delivery date (as indicated by the tracking number). 

*If you received an incorrect item, the item must be in original, unwashed, and unused condition to be eligible for replacement.

Product Issue (Damage or Defect):

If you received a product that is damaged or defective, please enter your information in our returns portal here to initiate a replacement. Claims must be made within 30 days of your order delivery date and include a clear photo showing the damage or defect. 

Your item is only considered defective if:

• It was RECEIVED with an issue (fraying, tearing, staining, discoloration, etc)
• Normal wear and tear will not be considered as defective (Fraying from washing and wearing, scratches, markings, etc).
• Your dirt bike wreck or your story about a rogue toddler with a ketchup bottle won’t count, sorry. (feel free to email us about the story though. We’ve had some great ones over the years!).